Hotel Front Desk Representative

Grand Island Casino Resort; Grand Island (NE); On-site; USD 19,000 - 26,000; Part time

Job summary

Grand Island Casino Resort in Grand Island, Nebraska, is seeking a Guest Service Agent to manage guest registration, check-in/check-out, and communicate hotel services and promotions.

Duties include accurately processing reservations, assisting the call center with changes, handling guest concerns, coordinating with housekeeping and maintenance, and maintaining a welcoming, cooperative front-desk environment.

Qualifications

• Must hold a valid gaming license in accordance with Nebraska Racing and Gaming Commission.
• Must complete all company-required training within designated time frames.

Responsibilities

• Accurately complete the reservation, check-in, and check-out process in an efficient manner.
• Handle all guest concerns in a timely and effective manner while maintaining a positive and helpful attitude.
• Assist the call center in taking, modifying, and canceling guest reservations and noting any special requests.
• Accurately administer hotel guest payment processes.
• Notify housekeeping and/or maintenance in a timely manner of any reported problems with rooms or grounds.
• Assist with securing guest luggage in the appropriate designated location.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Job description

The Guest Service Agent is responsible for the guest registration and check-out process and communication of hotel services and promotions.

Essential Functions

• Accurately complete the reservation, check-in, and check-out process in an efficient manner.
• Handle all guest concerns in a timely and effective manner while maintaining a positive and helpful attitude.
• Assist the call center in taking, modifying, and canceling guest reservations and noting any special requests.
• Accurately administer hotel guest payment processes.
• Notify housekeeping and/or maintenance in a timely manner of any reported problems with rooms or grounds.
• Assist with securing guest luggage in the appropriate designated location.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Required

• Must hold a valid gaming license in accordance with Nebraska Racing and Gaming Commission.
• Must complete all company-required training within designated time frames.

Schedule

Varies, Part Time

$16.50 which includes premium pay + profit sharing

Grand Island Casino Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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