VIP Guest Services & Concierge Coordinator

Coushatta Casino Resort; Kinder (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Coushatta Casino Resort in Louisiana seeks a friendly Guest Services Representative responsible for promoting the resort, ensuring optimum guest service and satisfaction, and delivering accurate information to VIP guests about policies, services, and amenities.

The role includes handling switchboard duties, directing calls, taking messages, coordinating wake-up and paging services, and resolving minor guest disputes in line with company policies.

Qualifications

• High School Diploma or GED is required.
• Some college courses in Hotel Management are preferred.
• Must be proficient in Microsoft Word and Excel.
• Must be able to resolve problems using policy knowledge and practical reasoning.

Responsibilities

• Promote Coushatta Casino Resort in line with its Mission and Objectives and ensure guest satisfaction.
• Provide accurate, timely information to VIP guests about casino and hotel policies, services, and amenities.
• Answer switchboard, direct calls, take messages, and deliver wake-up and paging services.
• Coordinate Do Not Disturb and related guest services; resolve minor guest disputes when needed.

Skills

Excellent communication skills

Ability to work independently

Problem-solving abilities

Education

High School Diploma or GED

Some college courses in Hotel Management

Tools

Microsoft Word

Microsoft Excel

Job description

Coushatta Casino Resort in Louisiana seeks a friendly Guest Services Representative responsible for promoting the resort, ensuring optimum guest service and satisfaction, and delivering accurate information to VIP guests about policies, services, and amenities.

The role includes handling switchboard duties, directing calls, taking messages, coordinating wake-up and paging services, and resolving minor guest disputes in line with company policies.