Guest Experience Concierge

Coushatta Casino Resort; Louisiana, Northern (MO, KY); Hybrid; USD 28,000 - 42,000; Full time

Job summary

At Coushatta Casino Resort, the guest services associate welcomes guests, answers inquiries, and guides them to services while maintaining a courteous, professional demeanor. The role emphasizes clear communication and teamwork to ensure smooth hotel operations and guest satisfaction.

Responsibilities include explaining policies, amenities, and services, handling guest requests promptly, and upholding safety and service standards in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• Some college courses in Hotel Management preferred.
• Previous guest service experience preferred.
• Must possess excellent communication and organizational skills.
• Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.

Responsibilities

• Provide accurate, timely information to guests about hotel policies, services and amenities to ensure optimum guest service and satisfaction.

Skills

Guest services

Communication

Organizational skills

Professional demeanor

Education

High School diploma or GED

Some college courses in Hotel Management preferred

Previous guest service experience preferred

Job description

At Coushatta Casino Resort, the guest services associate welcomes guests, answers inquiries, and guides them to services while maintaining a courteous, professional demeanor. The role emphasizes clear communication and teamwork to ensure smooth hotel operations and guest satisfaction.

Responsibilities include explaining policies, amenities, and services, handling guest requests promptly, and upholding safety and service standards in a fast-paced environment.