Premium Guest Experience & Loyalty Host

ViziRecruiter,LLC.; Lake Charles (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical coverage from day one

401(k) matching

Annual performance bonus

Job summary

ViziRecruiter,LLC. seeks professionals for guest service roles in a dynamic casino resort in Lake Charles, Louisiana. Candidates will promote loyalty programs, ensure exceptional guest experiences, and manage various accommodations, highlighting luxury hospitality standards.

The ideal applicants will exhibit strong interpersonal and communication skills, attention to detail, and the ability to navigate a fast-paced environment effectively.

Qualifications

• Proficiency in operating systems and technology related to guest services.
• Strong ability to engage professionally and effectively with guests.
• Excellent presentation standards throughout assigned areas.

Responsibilities

• Educating guests on membership benefits of the PENN Play loyalty program.
• Delivering personalized service experiences that reflect luxury standards.
• Coordinating accommodations and special requests for guests.

Skills

Interpersonal skills

Attention to detail

Communication skills

Ability to thrive in dynamic environments

Tools

STAY Hotel System

Microsoft Office Suite

ACSC Computer System

SharePoint Platform

Job description

ViziRecruiter,LLC. seeks professionals for guest service roles in a dynamic casino resort in Lake Charles, Louisiana. Candidates will promote loyalty programs, ensure exceptional guest experiences, and manage various accommodations, highlighting luxury hospitality standards.

The ideal applicants will exhibit strong interpersonal and communication skills, attention to detail, and the ability to navigate a fast-paced environment effectively.