Guest Experience Specialist

Coushatta Casino Resort; Kinder (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Coushatta Casino Resort is seeking a guest services representative to provide accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction.

The ideal candidate will have a high school diploma or GED, some college in hotel management preferred, and prior guest service experience. Excellent communication and organizational skills, and a professional demeanor under pressure are essential.

Qualifications

• Excellent communication and organizational skills.
• Prior guest service experience preferred.
• Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to guests.

Responsibilities

• Provide accurate, timely information to guests about hotel policies, services and amenities.

Skills

Communication skills

Organizational skills

Education

High School diploma or GED

Some college courses in Hotel Management

Job description

Coushatta Casino Resort is seeking a guest services representative to provide accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction.

The ideal candidate will have a high school diploma or GED, some college in hotel management preferred, and prior guest service experience. Excellent communication and organizational skills, and a professional demeanor under pressure are essential.