VIP Guest Services Concierge

Dreamscape Flamingo Road Management LLC; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Rio Las Vegas is seeking a VIP Guest Services Representative to deliver exceptional personalized service to high-level casino guests from arrival to departure. You will know hotel facilities, services, events, and local attractions, and maintain confidentiality at all times while engaging guests in a professional, friendly manner.

Responsibilities include greeting guests, checking in Rio Rewards members, arranging transportation, reservations for spa, shows, or dining, handling guest inquiries,

Qualifications

• Must be 21 years of age or older.
• High school graduate or equivalent is required.
• Strong Interpersonal and communication skills.
• Self-starter with strong problem solving ability.
• 6 months experience in basic computer knowledge; Excellent oral and written communication in English.
• Must be able to stand for entire shift (an average 8-hour shift).

Responsibilities

• Check-in Rio Rewards guests demonstrating VIP Service Standards and Assessment form requirements.
• Greet high level guests as they enter in Registration, offer refreshments, engage in non-business related questions and expedite guest service processes.
• Distribute mail and information noted in the system as directed by the Management.
• Input same day room reservations via telephone/casino personnel, gathering relative information and obtaining all information from appropriate casino personnel when necessary.
• Answer phones and assist with guest questions.
• Provide concierge services for guests as requested and keep accurate logs of same.
• Reservations may include but are not limited to: spa appointments, shows, dinner, etc.
• Arrange transportation and maintain appropriate log.
• Prepare VIP arrival list and block rooms as they become available.
• Ensure guest information (i.e.: address, phone, guest profiles and preferences) is updated and accurate at all times.
• Settle accounts upon check-out to the correct folio in accordance with comp criteria and casino host input.
• Maintain cleanliness of Registration area and report maintenance issues as they arise.
• Assist with special projects when time permits.
• All other job duties as assigned.

Skills

Interpersonal skills

Communication skills

Second language

Problem solving

Computer basics

English proficiency

Education

High school diploma

Job description

Rio Las Vegas is seeking a VIP Guest Services Representative to deliver exceptional personalized service to high-level casino guests from arrival to departure. You will know hotel facilities, services, events, and local attractions, and maintain confidentiality at all times while engaging guests in a professional, friendly manner.

Responsibilities include greeting guests, checking in Rio Rewards members, arranging transportation, reservations for spa, shows, or dining, handling guest inquiries,