VIP Host - Maryland

Live! Casino & Hotel Maryland; Hanover (MD); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off

Tuition reimbursement

Free parking

Discounted meals

Job summary

Live! Casino & Hotel Maryland seeks a VIP Host to create memorable experiences for our valued guests in high-limit areas and across the casino floor. You will build lasting relationships, anticipate needs, and deliver warm, attentive service as a brand ambassador.

The role emphasizes professionalism, hospitality, and exceeding expectations to foster loyalty and repeat play. A strong focus on compliance and guest satisfaction guides daily activities.

Qualifications

• High school diploma or GED.
• Two years of direct customer interaction experience.
• Must obtain and maintain Maryland licensing as required.

Responsibilities

• Interact with guests, focusing on high-denomination zones to foster relationships.
• Explain benefits of loyalty programs and encourage enrollment.
• Handle guest requests and uphold company policies for comps.
• Maintain personalized guest relationships and monitor activity through systems.
• Plan and execute events, promotions, and tournaments as assigned.
• Ensure compliance with departmental controls and regulations.

Skills

Analytical thinking

Problem-solving

Friendly demeanor

Effective communication

Regulatory knowledge

Gambling awareness

Flex scheduling

Job description

Why We Need Your Talents: The VIP Host plays a key role in creating memorable, personalized experiences for our most valued guests at Live! Casino & Hotel. Your ability to build meaningful relationships, anticipate guest needs, and deliver warm, attentive service helps ensure every visit feels exceptional. As a highly visible ambassador of the Live! brand, you elevate the gaming experience in our high-limit rooms and across the casino floor, offering personalized attention that strengthens loyalty and encourages repeat play. Through professionalism, hospitality, and a commitment to exceeding expectations, you help cultivate a welcoming environment where every VIP guest feels recognized, appreciated, and excited to return.

Min Compensation USD $40,512.00/Yr.

Max Compensation USD $55,878.50/Yr.

Overview The VIP Host plays a key role in creating memorable, personalized experiences for our most valued guests at Live! Casino & Hotel. Your ability to build meaningful relationships, anticipate guest needs, and deliver warm, attentive service helps ensure every visit feels exceptional. As a highly visible ambassador of the Live! brand, you elevate the gaming experience in our high-limit rooms and across the casino floor, offering personalized attention that strengthens loyalty and encourages repeat play. Through professionalism, hospitality, and a commitment to exceeding expectations, you help cultivate a welcoming environment where every VIP guest feels recognized, appreciated, and excited to return.

Why We Need Your Talents: The VIP Host plays a key role in creating memorable, personalized experiences for our most valued guests at Live! Casino & Hotel. Your ability to build meaningful relationships, anticipate guest needs, and deliver warm, attentive service helps ensure every visit feels exceptional. As a highly visible ambassador of the Live! brand, you elevate the gaming experience in our high-limit rooms and across the casino floor, offering personalized attention that strengthens loyalty and encourages repeat play. Through professionalism, hospitality, and a commitment to exceeding expectations, you help cultivate a welcoming environment where every VIP guest feels recognized, appreciated, and excited to return.

Compensation: $45,000/yr

Responsibilities

Where You’ll Make an Impact:

• Interact and build relationships with guests, concentrating in the higher denomination zones.
• Explain the benefits of the Live! Reward Club and encourage enrollment.
• Grows actual revenues annually, consistent with property plan, and cross-property goals.
• Respond to guests’ special complimentary requests and adjust based on sound, profitable decisions using the company’s complementary policies.
• Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests’ complimentary use and standing based on company policies.
• Executing the proper complementary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’ policies. Along with keeping an overall consistent complimentary issuance with the company’s guidelines.
• Handle and respond to guest complaints to ensure a positive outcome.
• Assist with the planning and execution of assigned parties, promotions, special events and tournaments.
• Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of online systems.
• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Ability to extend complimentary in accordance with the property comp matrix.

Skills To Help You Succeed

• Analytical and critical thinking.
• Problem-solving and decision-making skills.
• Friendly and welcoming disposition.
• Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.
• Knowledge of casino gaming regulations.
• Ability to recognize problem gaming signs and deal with them appropriately.
• Flexible work schedule, including weekends, evenings and holiday.
• Professional and business-appropriate appearance.
• Ability to communicate clearly and effectively both orally and in writing.

Must Haves:

• High school diploma or GED equivalent.
• Minimum of 1 year in customer service, marketing, hospitality management, and/or gaming.
• Two years of experience in direct interaction with customers.
• Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.

Physical Requirements

• 50% Standing
• 50% Walking
• Use of stairs and elevators.

Working Conditions

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.