VIP Guest Relations & Events Specialist

Ultipro

Jamul, Northern (CA, KY)

Hybrid

USD 42,000 - 64,000

Full time

21 hours ago

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Job summary

Jamul Casino is seeking a VIP Service Specialist to provide personalized service to our valued guests, assist with events, and represent our advantages in the market. The candidate should be friendly, detail-oriented, and comfortable initiating interactions with guests on property.

The role emphasizes developing relationships with a strategic audience, coordinating player events, and promoting our rewards programs while maintaining confidentiality of guest information and adhering to company

Qualifications

High school diploma or equivalent required.
1-3 years of experience in Sales, Hospitality, Guest Service.
Able to promptly and accurately follow instructions from leadership.
Ability to operate computer/office equipment and basic software.
Must earn and maintain TiPS certification.
Must be able to acquire and maintain appropriate gaming license.

Responsibilities

Develops relationships with strategic target audience.
Assists with coordination of player events and hospitality arrangements.
Creates guest loyalty by engaging with guests and promoting the rewards program.
Maintains knowledge of credit procedures and uses credit when appropriate.
Provides professional representation at meetings and events.
Ensures high levels of guest satisfaction in accordance with standards.