VIP Guest Relations Concierge | Luxury Hospitality

Starwood Hotels; Hawaii; On-site; USD 35,000 - 50,000; Full time

Job summary

Starwood Hotels is seeking a Guest Relations Coordinator in Hawaii to deliver an elevated guest experience and support daily operations with precision

Responsibilities include coordinating VIP requests, managing arrivals, and maintaining guest records to ensure a refined stay. 2+ years in luxury hospitality and strong communication are preferred, with a collaborative, discreet approach to guest service.

Qualifications

• Minimum of 2 years of similar work experience.
• Excellent communication skills (verbal and written).
• Willing to meet the demands of a 24-hour operation.
• Prior experience in a quality luxury hotel brand.

Responsibilities

• Manage VIP communications and respond promptly.
• Coordinate guest arrangements including room preferences and dining.
• Track arrivals, room readiness, and amenities with Housekeeping.
• Welcome VIP guests with personalized arrival experience.
• Prepare reservations and pre-arrival communications.
• Monitor amenity orders and monthly reporting.
• Maintain inventory and a polished workspace.

Skills

Resourceful

Typing

Organization

Guest service

Communication

Multitasking

Discretion

Education

High school diploma

Tools

HMS

KYC

SevenRooms

RTR

SalesForce

Job description

Starwood Hotels is seeking a Guest Relations Coordinator in Hawaii to deliver an elevated guest experience and support daily operations with precision

Responsibilities include coordinating VIP requests, managing arrivals, and maintaining guest records to ensure a refined stay. 2+ years in luxury hospitality and strong communication are preferred, with a collaborative, discreet approach to guest service.