Guest Reservations & Services Specialist

1 Hotels Group; Hawaii; On-site; USD 33,000 - 47,000; Full time

Job summary

Starwood Hotels in Hawaii is hiring a Reservations Agent to join our guest services team. You will help guests with reservations, arrivals and departures, and day-to-day requests, ensuring seamless experiences for travelers visiting Hanalei Bay.

We value one year of related work, strong communication, and a passion for hospitality. Bilingual skills are a plus, and the role supports a dynamic, 24-hour operation in a luxury setting on the islands.

Qualifications

• Minimum 1 year in a similar guest or reservations role.
• Ability to speak a second language is a plus.
• Comfort with fast-paced hotel operations and guest needs.

Responsibilities

• Assist guests with reservations, arrivals and departures, and general inquiries.
• Coordinate airport transfers and luggage storage as needed.
• Provide on-the-spot solutions to guest requests and maintain service standards.

Skills

Guest service

Multi-tasking

Attention to detail

Job description

Starwood Hotels in Hawaii is hiring a Reservations Agent to join our guest services team. You will help guests with reservations, arrivals and departures, and day-to-day requests, ensuring seamless experiences for travelers visiting Hanalei Bay.

We value one year of related work, strong communication, and a passion for hospitality. Bilingual skills are a plus, and the role supports a dynamic, 24-hour operation in a luxury setting on the islands.