Guest Experience & Reservations Specialist

1 Hotels Group; Princeville (HI); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

None

Job summary

Starwood Hotels is seeking an articulate Reservations Agent to join our team in Hawaii. You will assist guests with reservations, handle changes, and provide personalized service to ensure a smooth experience from inquiry to departure.

We value attentiveness to details, strong communication, and the ability to multitask in a 24-hour operation. Experience in guest services and a flexible schedule are a plus.

Qualifications

• Articulate and experienced Reservations Agent with a focus on guest service.
• Ability to multitask in a fast-paced hotel environment.
• Flexibility to meet the demands of a 24-hour operation.

Responsibilities

• Assist guests with reservations, changes, and inquiries.
• Coordinate arrivals/departures and airport transfers as needed.
• Provide on-the-spot solutions and luggage storage guidance.

Skills

Guest service

Multitasking

Attention to detail

Second language a plus

Job description

Starwood Hotels is seeking an articulate Reservations Agent to join our team in Hawaii. You will assist guests with reservations, handle changes, and provide personalized service to ensure a smooth experience from inquiry to departure.

We value attentiveness to details, strong communication, and the ability to multitask in a 24-hour operation. Experience in guest services and a flexible schedule are a plus.