Guest Experience Reservations Agent – 24/7 Luxury Hotel

Starwood Hotels & Resorts Worldwide, Inc.; Hawaii; On-site; USD 33,000 - 47,000; Full time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. is hiring a Reservations Agent for the One Hotel Hanalei Bay in Hawaii. The role focuses on delivering proactive, friendly guest service to ensure smooth arrivals and departures, airport transfers, and luggage storage arrangements.

The ideal candidate has at least 1 year of similar experience, is a team player, detail oriented, and flexible for a 24-hour operation. Additional language skills are a plus, supporting a diverse guest mix.

Qualifications

• Minimum 1 year of similar work experience in guest or customer service.
• Ability to speak a secondary language is a plus.
• Team player, hard worker, multi-tasker and detail oriented.
• Flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Assist guests with arrival and departure, including airport transfers and luggage storage.
• Help guests plan and arrange their trip to ensure a smooth stay.
• Provide fast, friendly, and accurate reservations support and on-site service.

Skills

Guest service

Communication

Second language

Job description

Starwood Hotels & Resorts Worldwide, Inc. is hiring a Reservations Agent for the One Hotel Hanalei Bay in Hawaii. The role focuses on delivering proactive, friendly guest service to ensure smooth arrivals and departures, airport transfers, and luggage storage arrangements.

The ideal candidate has at least 1 year of similar experience, is a team player, detail oriented, and flexible for a 24-hour operation. Additional language skills are a plus, supporting a diverse guest mix.