VIP Guest Relations Concierge

Hilton; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel perks

ESPP—employee stock purchase program

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health benefits

Retirement plans

Location-based perks

Job summary

Hilton Waldorf Astoria Orlando is seeking a VIP Services Coordinator to join the Guest Relations Team within our luxury property. The role involves coordinating department activities, assisting with lobby and bell teams, and delivering exceptional guest experiences in a high-end environment.

Ideal candidates bring a passion for hospitality, integrity, leadership, teamwork, and accountability, and are prepared to support guests with information, directions, and personalized service.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.

Responsibilities

• Coordinate department activities to support lobby and bell teams for high-quality guest service.
• Respond promptly to phone, email, and in-person inquiries from clients, guests, and team members.
• Greet guests warmly and provide directions, local recommendations, and information.
• Prepare group documentation including paperwork, rooming lists, and details for guest amenities.
• Assist with coordinating departmental initiatives or ad-hoc projects.
• Provide clerical support: word processing, data entry, filing, and copying.

Job description

Hilton Waldorf Astoria Orlando is seeking a VIP Services Coordinator to join the Guest Relations Team within our luxury property. The role involves coordinating department activities, assisting with lobby and bell teams, and delivering exceptional guest experiences in a high-end environment.

Ideal candidates bring a passion for hospitality, integrity, leadership, teamwork, and accountability, and are prepared to support guests with information, directions, and personalized service.