VIP Services | VIP Services Coordinator

Fontainebleau Miami Beach; Miami Beach (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Fontainebleau Miami Beach is seeking a VIP Services Supervisor to lead the VIP services team, ensuring exceptional guest experiences across reservations, concierge, and guest profile management.

The role requires supervising staff, handling guest requests, resolving concerns, and coordinating with other hotel departments to uphold high service standards. Bilingual applicants are preferred.

Qualifications

• High school diploma or equivalent required.
• VIP services and concierge experience preferred.
• At least 1 year of supervisory experience preferred.
• Bilingual applicants highly desirable.
• College degree preferred.

Responsibilities

• Oversee and monitor VIP services staff to ensure guest satisfaction.
• Make reservations for rooms and restaurants as requested.
• Create and maintain guest personal profiles.
• Resolve guest concerns and implement resolutions.
• Schedule labor and assign work for efficient operations.
• Supervise staff to ensure compliance with hotel policies.
• Conduct interviews and participate in hiring decisions.
• Perform concierge duties as necessary.
• Maintain professional appearance and strong problem-solving skills.
• Effectively communicate with staff and guests.

Skills

Staff supervision

Customer relations

Reservation management

Communication

Team leadership

Bilingual (preferred)

Education

High school diploma or equivalent

College degree preferred

Job description

\"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART.\"

• Morris Lapidus
  

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.
We are looking for a VIP Services Supervisor to join our team! The VIP Services Supervisor will supervise the day-to-day activities of the VIP services Teams to ensure quality standards, services, and guest satisfaction.
Examples of Duties, includes but is not limited to the following

• Oversee and monitor staff to ensure positive and engaging customer relations.
• Make reservations for room accommodations, restaurants, etc., as requested by guest or personal assistant.
• Create and maintain guest personal profiles.
• Resolve guest concerns and implement resolutions.
• Schedule labor force and assign work for efficient use of equipment and personnel.
• Supervise VIP Services staff to ensure compliance of Company and departmental rules, policies, and procedures.
• Ensure an effective staff by interviewing candidates, recommending candidates for hire, preparing and conducting performance evaluations, verbal counseling, and other disciplinary actions.
• Perform concierge duties and other related duties as necessary or assigned.
• Standing or walking for long periods of time. Professional shoes in alignment with the front office/concierge grooming standards
• Well organized and demonstrated strong problem solving skills.
• Ability to communicate effectively and establish and maintain effective working relationships with staff.
• Previous concierge and VIP services experience preferred. One year supervisory experience preferred.
• Bilingual highly desirable.
• High school education or equivalent. College degree preferred.