VIP Guest Experience & Member Relations Lead

The Park at 14th; Washington (District of Columbia); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Health insurance benefits

Parking provided

Direct exposure to ownership

Job summary

A premier hospitality venue in DC is seeking a Member Relations & Guest Experience Manager to build and nurture authentic relationships with members and VIP guests. Responsibilities include managing guest profiles, analyzing trends for loyalty opportunities, and overseeing reservations. The ideal candidate has experience in upscale hospitality and a detail-oriented approach to service. Competitive salary between $80,000 and $130,000 annually, complemented by health benefits and the potential for performance-based growth.

Qualifications

• Experience in upscale hospitality, luxury service, nightlife, or events.
• Ability to work with high-profile and VIP clientele with discretion.
• Detail-oriented and CRM-driven in approaching interactions.

Responsibilities

• Act as the primary point of contact for members and VIP guests.
• Build relationships with high-value guests and regulars.
• Maintain guest profiles including preferences and visit history.
• Analyze trends to uncover loyalty gaps and revenue opportunities.
• Oversee member reservations and special requests.

Skills

Relationship-building

CRM management

Upscale hospitality

Attention to detail

Job description

A premier hospitality venue in DC is seeking a Member Relations & Guest Experience Manager to build and nurture authentic relationships with members and VIP guests. Responsibilities include managing guest profiles, analyzing trends for loyalty opportunities, and overseeing reservations. The ideal candidate has experience in upscale hospitality and a detail-oriented approach to service. Competitive salary between $80,000 and $130,000 annually, complemented by health benefits and the potential for performance-based growth.