Member Relations & Guest Experience Manager

The Park at 14th; Washington (District of Columbia); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Health insurance benefits

Parking provided

Direct exposure to ownership

Job summary

A premier hospitality venue in DC is seeking a Member Relations & Guest Experience Manager to build and nurture authentic relationships with members and VIP guests. Responsibilities include managing guest profiles, analyzing trends for loyalty opportunities, and overseeing reservations. The ideal candidate has experience in upscale hospitality and a detail-oriented approach to service. Competitive salary between $80,000 and $130,000 annually, complemented by health benefits and the potential for performance-based growth.

Qualifications

• Experience in upscale hospitality, luxury service, nightlife, or events.
• Ability to work with high-profile and VIP clientele with discretion.
• Detail-oriented and CRM-driven in approaching interactions.

Responsibilities

• Act as the primary point of contact for members and VIP guests.
• Build relationships with high-value guests and regulars.
• Maintain guest profiles including preferences and visit history.
• Analyze trends to uncover loyalty gaps and revenue opportunities.
• Oversee member reservations and special requests.

Skills

Relationship-building

CRM management

Upscale hospitality

Attention to detail

Job description

Member Relations & Guest Experience Manager

The Park at 14th, Washington, DC

S alary: $80,000–$130,000 annually (based on experience & performance)

Guest & Member Experience

• Act as the primary point of contact for members and VIP guests across dining, nightlife, and private events
• Build and nurture authentic, long-term relationships with high-value guests and regulars
• Anticipate needs, manage expectations, and resolve concerns with professionalism and urgency
• Maintain a confident, polished presence that reflects the brand at all times

Client Intelligence & Data Strategy (Core Function)

• Capture and maintain detailed guest profiles—preferences, visit history, spend behavior, and key milestones
• Build and manage a robust CRM database, segmenting guests by value, frequency, and growth potential
• Identify VIPs, high-potential members, and win‑back opportunities
• Deliver insights that enable teams to provide personalized, anticipatory service
• Analyze trends to uncover loyalty gaps and revenue opportunities
• Partner with leadership to convert one-time guests into repeat, high-value members

Member Development & Retention

• Oversee member reservations and special requests with white-glove precision
• Re‑engage lapsed members and cultivate high-potential relationships
• Collaborate with operations, culinary, and events teams to ensure seamless execution
• Identify and convert prospective members through targeted, personalized outreach

Who You Are

• You command a room with confidence, warmth, and presence
• You understand that relationship-building is both emotional and data-driven
• You have experience in upscale hospitality, luxury service, nightlife, or events
• You are comfortable working with high-profile, celebrity, and VIP clientele with discretion
• You are detail-oriented and CRM-driven—every interaction matters, and you treat it that way
• You thrive under pressure, solve problems quickly, and follow through relentlessly
• You present yourself with professional polish—in appearance, communication, and mindset

What We Offer

• Competitive salary of $80,000–$130,000, with performance-based growth
• Health insurance benefits
• Parking provided
• Direct exposure to ownership and a clear path to senior leadership
• A role at the center of one of DC's most dynamic hospitality venues
• An environment where relationship-building and business impact go hand in hand