Member Relations & Guest Experience Manager

The Park at 14th; Washington (District of Columbia); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Health insurance benefits

Parking provided

Direct exposure to ownership

Path to senior leadership

Job summary

A premier dining and nightlife venue in Washington, DC is seeking a Member Relations & Guest Experience Manager who excels at building relationships and enhancing guest experiences. This role requires a polished leader with a strong background in upscale hospitality, capable of managing VIP interactions and using data to foster loyalty. The position offers a competitive salary of $80,000 to $130,000, health benefits, and opportunities for career growth in a dynamic environment.

Qualifications

• Experience in upscale hospitality or luxury service.
• Ability to engage VIP clientele with discretion.
• Strong understanding of relationship-building dynamics.

Responsibilities

• Serve as the primary contact for members and VIP guests.
• Manage and maintain detailed guest profiles for personalized service.
• Oversee member reservations and ensure seamless execution.

Skills

Relationship-building

Data-driven analysis

Upscale hospitality experience

Problem-solving

CRM proficiency

Job description

THE PARK AT 14TH

Washington, DC • Upscale Dining • Nightlife • Private Events

NOW HIRING

Member Relations & Guest Experience Manager

$80,000 – $130,000 annually | Based on experience & performance

This isn’t hospitality as usual.

At The Park at 14th, we create moments people remember — where elevated dining, vibrant nightlife, and unforgettable private events come together under one roof. Our guests don’t just visit — they belong.

We’re looking for a polished, people-first leader who knows how to turn presence into influence, and interactions into long-term loyalty. This role goes beyond managing guests — it’s about owning relationships, driving retention, and using data to elevate every experience.

If you can make every high-profile guest feel like the most important person in the room — and turn that connection into lasting engagement — this role is for you.

What You’ll Own

Guest & Member Experience

• Act as the primary point of contact for members and VIP guests across dining, nightlife, and private events
• Build and nurture authentic, long-term relationships with high-value guests and regulars
• Anticipate needs, manage expectations, and resolve concerns with professionalism and urgency
• Maintain a confident, polished presence that reflects the brand at all times

Client Intelligence & Data Strategy (Core Function)

This is what sets this role apart.

You will transform every guest interaction into meaningful insight:

• Capture and maintain detailed guest profiles — preferences, visit history, spend behavior, and key milestones
• Build and manage a robust CRM database, segmenting guests by value, frequency, and growth potential
• Identify VIPs, high-potential members, and win‑back opportunities
• Deliver insights that enable teams to provide personalized, anticipatory service
• Analyze trends to uncover loyalty gaps and revenue opportunities
• Partner with leadership to convert one‑time guests into repeat, high‑value members

Member Development & Retention

• Oversee member reservations and special requests with white‑glove precision
• Re‑engage lapsed members and cultivate high‑potential relationships
• Collaborate with operations, culinary, and events teams to ensure seamless execution
• Identify and convert prospective members through targeted, personalized outreach

Who You Are

• You command a room with confidence, warmth, and presence
• You understand that relationship‑building is both emotional and data‑driven
• You have experience in upscale hospitality, luxury service, nightlife, or events
• You’re comfortable working with high‑profile, celebrity, and VIP clientele with discretion
• You are detail‑oriented and CRM‑driven — every interaction matters, and you treat it that way
• You thrive under pressure, solve problems quickly, and follow through relentlessly
• You present yourself with professional polish — in appearance, communication, and mindset

What We Offer

• Competitive salary of $80,000–$130,000, with performance‑based growth
• Health insurance benefits
• Parking provided
• Direct exposure to ownership and a clear path to senior leadership
• A role at the center of one of DC’s most dynamic hospitality venues
• An environment where relationship‑building and business impact go hand in hand

Ready to Own the Room?

Submit your resume along with a short introduction highlighting:

• Your experience in hospitality, events, or client‑facing roles
• How you’ve used data and relationships to drive loyalty or revenue

The Park at 14th • Washington, DC