VIP Guest Experience & Loyalty Manager

The Park at 14th; Washington (District of Columbia); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Health insurance benefits

Parking provided

Direct exposure to ownership

Path to senior leadership

Job summary

A premier dining and nightlife venue in Washington, DC is seeking a Member Relations & Guest Experience Manager who excels at building relationships and enhancing guest experiences. This role requires a polished leader with a strong background in upscale hospitality, capable of managing VIP interactions and using data to foster loyalty. The position offers a competitive salary of $80,000 to $130,000, health benefits, and opportunities for career growth in a dynamic environment.

Qualifications

• Experience in upscale hospitality or luxury service.
• Ability to engage VIP clientele with discretion.
• Strong understanding of relationship-building dynamics.

Responsibilities

• Serve as the primary contact for members and VIP guests.
• Manage and maintain detailed guest profiles for personalized service.
• Oversee member reservations and ensure seamless execution.

Skills

Relationship-building

Data-driven analysis

Upscale hospitality experience

Problem-solving

CRM proficiency

Job description

A premier dining and nightlife venue in Washington, DC is seeking a Member Relations & Guest Experience Manager who excels at building relationships and enhancing guest experiences. This role requires a polished leader with a strong background in upscale hospitality, capable of managing VIP interactions and using data to foster loyalty. The position offers a competitive salary of $80,000 to $130,000, health benefits, and opportunities for career growth in a dynamic environment.