VIP Reservations Lead: Elevate Guest Experiences

Cotenyc; New York (NY); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Comprehensive Medical benefits

Flexible Spending Account/Health Savings Account

Paid Time Off

Employee Recognition Awards

Job summary

A prestigious dining establishment in New York City is seeking a Lead Reservationist to oversee reservations and customer relations. The successful candidate will manage inquiries, oversee bookings, and ensure excellent service for VIP clients. Candidates must have strong organizational skills, communication abilities, and at least 2 years of relevant experience. This role offers competitive pay, ranging from $25 to $27 per hour, along with generous benefits including medical, dental, and paid time off.

Qualifications

• 2+ years of similar experience in a hospitality or customer-facing role.
• Ability to read, write, and communicate fluently in English.
• Familiarity with restaurant management software and processes.

Responsibilities

• Lead phone and email inquiries related to bookings and customer service.
• Oversee and maintain the global reservations book for all locations.
• Manage VIP relations and ensure a smooth service experience for clients.

Skills

Excellent organizational skills

Excellent communication

Interpersonal skills

Customer service skills

Ability to work under pressure

Education

Food Handler’s Certification

Tools

Microsoft Office

Google Workspace

Job description

A prestigious dining establishment in New York City is seeking a Lead Reservationist to oversee reservations and customer relations. The successful candidate will manage inquiries, oversee bookings, and ensure excellent service for VIP clients. Candidates must have strong organizational skills, communication abilities, and at least 2 years of relevant experience. This role offers competitive pay, ranging from $25 to $27 per hour, along with generous benefits including medical, dental, and paid time off.