Guest Experience Leader – Front of House

Washington Pavilion; Sioux Falls (SD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with employer match

Paid time off including vacation and holidays

Employee discounts on shows and events

Job summary

The Washington Pavilion is looking for a Guest Experience Manager to lead operations during performances and enhance guest satisfaction. This role requires overseeing front-of-house activities, managing staff, and ensuring a safe environment for all attendees.

Ideal candidates will have a Bachelor's degree, strong customer service skills, and prior leadership experience. We offer a dynamic work environment and a comprehensive benefits package, including medical, dental, and a 401(k) plan.

Qualifications

• Minimum two years of related experience.
• Previous leadership or management experience preferred.
• Experience in event, venue, hospitality, or entertainment.

Responsibilities

• Oversee front-of-house operations during performances and events.
• Manage audience flow and guest concerns.
• Lead pre-show meetings and communicate information to staff.

Skills

Customer service

Leadership

Problem-solving

Communication

Organization

Education

Bachelor’s degree or equivalent

Job description

The Washington Pavilion is looking for a Guest Experience Manager to lead operations during performances and enhance guest satisfaction. This role requires overseeing front-of-house activities, managing staff, and ensuring a safe environment for all attendees.

Ideal candidates will have a Bachelor's degree, strong customer service skills, and prior leadership experience. We offer a dynamic work environment and a comprehensive benefits package, including medical, dental, and a 401(k) plan.