Front Office Manager — VIP Guest Experience Lead

The Watergate Hotel; Washington (District of Columbia); In loco; USD 59.000 - 62.000; Tempo pieno

Descrizione del lavoro

The Watergate Hotel in Washington, DC, seeks a seasoned Front Office Manager to lead guest services with warmth, efficiency, and profitability. You will supervise Guest Service Agents, ensure seamless arrival and departure experiences, and maintain up-to-date information for the team.

The role requires coaching staff to high grooming standards and effective cross-department communication. You will manage daily front office operations, prepare the Manager on Duty report, and coordinate with

Competenze

• 3+ years of Front Office experience.
• Fluent in reading, writing, and spoken English.

Mansioni

• Operate the Front Office properly, efficiently and with profitability.
• Supervise and assist Guest Service Agents with their duties.
• Ensure a warm and genuine arrival and departure experience.
• Maintain a Front Office information folder with up-to-date information on rates, promotional programs, etc.
• Ensure that all Guest Service Agents are groomed according to hotel standards.
• Serve as the Manager on Duty and be available to guests at all times.
• Prepare and maintain daily Manager on Duty reports.
• Communicate guest requests to relevant departments.
• Welcome VIP guests and anticipate their needs.

Conoscenze

Front Office experience

English proficiency

Descrizione del lavoro

The Watergate Hotel in Washington, DC, seeks a seasoned Front Office Manager to lead guest services with warmth, efficiency, and profitability. You will supervise Guest Service Agents, ensure seamless arrival and departure experiences, and maintain up-to-date information for the team.

The role requires coaching staff to high grooming standards and effective cross-department communication. You will manage daily front office operations, prepare the Manager on Duty report, and coordinate with