VIP Guest Experience Concierge

Fouquet's New York; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Time Off

Job summary

Fouquet's New York is seeking a qualified Junior Concierge who shares a passion for hospitality. You will maintain a warm demeanor, assist guests, and coordinate VIP services in a luxury hotel environment.

Responsibilities include greeting guests, arranging transportation, theater tickets, dining reservations, and providing personalized service. Strong communication in English and a background in hotel front-of-house are preferred; OpenTable/Resy/TOCK experience is a plus.

Qualifications

• 1–2 years of Hotel Concierge experience preferred or similar front-of-house role.
• Background in luxury VIP relations preferred.
• Experience in hotel reservations is a plus.
• Strong communication, interpersonal and listening skills.
• Proficient in Google Suites and Microsoft Office; OpenTable/Resy/TOCK savvy.

Responsibilities

• Maintain a friendly and warm demeanor and provide excellent guest relations with confidentiality.
• Know hotel policies including room rates, discounts, and events.
• Drive guest satisfaction and team performance to the highest service level.
• Resolve guest complaints and anticipate problems by reviewing operations and performance.
• Greet guests and guide them to designated areas as needed.
• Coordinate VIP arrival experiences and review guest experiences.
• Arrange transportation, theater tickets, dining reservations, and local recommendations.
• Answer inquiries, direct calls, and coordinate travel plans.
• Oversee guest experience initiatives with upper management to measure service.
• Maintain knowledge of NYC happenings related to concierge needs.

Skills

Guest relations

Communication

English proficiency

Hospitality

Multitasking

Tools

OpenTable

Resy

TOCK

Job description

Fouquet's New York is seeking a qualified Junior Concierge who shares a passion for hospitality. You will maintain a warm demeanor, assist guests, and coordinate VIP services in a luxury hotel environment.

Responsibilities include greeting guests, arranging transportation, theater tickets, dining reservations, and providing personalized service. Strong communication in English and a background in hotel front-of-house are preferred; OpenTable/Resy/TOCK experience is a plus.