Luxury NYC Concierge – VIP Experiences

Four Hundred; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Four Hundred in New York City seeks experienced luxury hotel concierge professionals to join a pre-opening team for a new property. You will deliver highly personalized guest services to international travelers, VIPs, and executives, showing expert knowledge of NYC and strong discretion.

Reporting to the Head Concierge, you will work with two fellow concierges and off-property support for complex requests, helping establish the hotel's service reputation from opening day.

Qualifications

• Minimum of three years of experience in luxury hotel concierge or comparable high-end guest services.
• Strong knowledge of New York City restaurants, entertainment, cultural attractions, and transportation options.
• Experience arranging complex guest requests and providing polished service to a discerning clientele.
• Excellent written and verbal communication skills, attention to detail, ability to manage multiple requests.
• Professional judgement, discretion, reliability, and comfort working in a fast-paced, guest-facing environment.

Responsibilities

• Respond promptly and graciously to guest inquiries in person, by telephone, and via hotel systems.
• Arrange restaurant reservations, theater tickets, transportation, private tours, shopping appointments, and special occasions.
• Develop itineraries and recommendations based on guest interests and schedules.
• Anticipate guest needs, confirm arrangements, and follow through until requests are complete.
• Handle last-minute, complex, time-sensitive requests with composure and resourcefulness.
• Escalate as needed to Head Concierge or hotel leadership with discretion.
• Coordinate with Front Office, Guest Relations, Housekeeping, F&B, and other departments to ensure consistent service.
• Protect guest privacy and maintain confidentiality of personal information.

Skills

Luxury concierge experience

New York City knowledge

Complex request handling

Excellent communication

Discretion & reliability

Tools

Reservation platforms

Hotel systems

Job description

Four Hundred in New York City seeks experienced luxury hotel concierge professionals to join a pre-opening team for a new property. You will deliver highly personalized guest services to international travelers, VIPs, and executives, showing expert knowledge of NYC and strong discretion.

Reporting to the Head Concierge, you will work with two fellow concierges and off-property support for complex requests, helping establish the hotel's service reputation from opening day.