Junior Concierge

Fouquet's New York; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Time Off

Job summary

Fouquet's New York is seeking a qualified Junior Concierge who shares a passion for hospitality. You will maintain a warm demeanor, assist guests, and coordinate VIP services in a luxury hotel environment.

Responsibilities include greeting guests, arranging transportation, theater tickets, dining reservations, and providing personalized service. Strong communication in English and a background in hotel front-of-house are preferred; OpenTable/Resy/TOCK experience is a plus.

Qualifications

• 1–2 years of Hotel Concierge experience preferred or similar front-of-house role.
• Background in luxury VIP relations preferred.
• Experience in hotel reservations is a plus.
• Strong communication, interpersonal and listening skills.
• Proficient in Google Suites and Microsoft Office; OpenTable/Resy/TOCK savvy.

Responsibilities

• Maintain a friendly and warm demeanor and provide excellent guest relations with confidentiality.
• Know hotel policies including room rates, discounts, and events.
• Drive guest satisfaction and team performance to the highest service level.
• Resolve guest complaints and anticipate problems by reviewing operations and performance.
• Greet guests and guide them to designated areas as needed.
• Coordinate VIP arrival experiences and review guest experiences.
• Arrange transportation, theater tickets, dining reservations, and local recommendations.
• Answer inquiries, direct calls, and coordinate travel plans.
• Oversee guest experience initiatives with upper management to measure service.
• Maintain knowledge of NYC happenings related to concierge needs.

Skills

Guest relations

Communication

English proficiency

Hospitality

Multitasking

Tools

OpenTable

Resy

TOCK

Job description

Junior Concierge

Reports to: Chef Concierge

Salary:$25 - $30 per hour

Fouquet's New York is looking for a qualified and highly motivated Junior Concierge who shares a passion for Hospitality.

Responsibilities

• Maintain a friendly and warm demeanor and provide excellent customer relations, with confidentiality and discretion.
• Maintain knowledge of hotel policies including room rates, discounts, special offerings, and events.
• Focus on driving guest satisfaction and team performance to the highest level of service.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Greet guests when they enter the building and guide them to their designated areas if needed
• Review arriving and in-house guest experiences with a heightened focus on VIP guests.
• Manage VIP arrival experiences.
• Personalized Services: Anticipate guest needs and preferences to deliver personalized services
• Arrange special requests and look for ways to surprise and delight guests
• Travel and Transportation: Arrange transportation for guests, including airport transfers, as directed chauffeur service, car rentals, limousine services, charter flights and charter yachts
• Demonstrate first-hand knowledge of recommendations derived from personal and thorough research
• Arrange tickets for theater, concert, sporting events, local attractions, bar/club and dining reservations.
• Answer guest inquiries, directing phone calls, coordinating travel plans, handling guest complaints and more.
• Oversee and implement Guest Experience initiatives and ideas while working closely with upper management to measure customer service.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Maintain updated knowledge of happenings in NYC related to Concierge needs.
• Have a thorough knowledge of all hotel facilities and services.
• Clear, precise and friendly phone etiquette to make reservations, take and distribute messages or redirect calls.
• Responsible for maintaining a clean, neat, and organized surrounding, ensuring a safe and positive environment.
• Perform other reasonable job duties as requested by Management.
• Scan through surveys & questionnaires to help create programs that better address the needs of guests to avoid potential issues in the future.
• Respond to all guest needs and requests in a professional, courteous, and detailed manner.

Qualifications

• 1-2 or more years Hotel Concierge experience preferred or must have minimum 2 years Hotel Front of House and/or similar role.
• Background in luxury VIP Relations preferred.
• Experience in Hotel Reservations or Hotel Sales is a plus.
• Strong communication, interpersonal & listening skills are a must
• Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and prioritize effectively.
• Able to communicate in written and spoken English.
• Proficiency in Google Suites and Microsoft Office.
• OpenTable, Resy, TOCK savvy.
• Exceptional customer service and communication skills. Job Type: Full-Time Benefits:Health/Vision/Dental Insurance/Life Insurance/Paid Time Off

Hotel Barriere Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Source: Hospitality Online