VIP Experience Manager — Luxury Hotel, PTO & Benefits

Fouquet's New York; New York (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental

Vision

Life Insurance

401k and more

Job summary

Fouquet's New York is seeking an Experience Manager to oversee the VIP guest journey from pre-arrival planning through post-stay follow-up. You will coordinate with Housekeeping, Front Office, Concierge, F&B, Engineering, Security, and other departments to ensure every arrangement is confirmed and ready before arrival.

You will personally welcome VIP guests, anticipate needs, resolve issues promptly, and collaborate with the Membership & Quality Manager to deliver personalized experiences that

Qualifications

• Previous experience in luxury hotel operations, VIP services, guest relations, or a comparable guest-facing management role.
• A genuine passion for luxury hospitality and creating highly personalized guest experiences.
• Exceptional interpersonal and communication skills, with the confidence to interact professionally with VIPs and discerning clientele.
• Strong anticipation, problem-solving, and service-recovery skills.
• Outstanding organizational abilities and meticulous attention to detail.
• The ability to coordinate multiple departments and priorities in a fast-paced luxury hotel environment.
• Professional discretion and sound judgment when handling confidential guest information.
• Familiarity with hotel property management systems and guest relationship management tools.

Responsibilities

• Review upcoming arrivals, guest history, preferences, and relevant information to identify VIP guests and opportunities for personalized service.
• Develop tailored arrival plans, including amenities, welcome cards, room arrangements, special requests, and individualized experiences.
• Coordinate with Housekeeping, Front Office, Concierge, Food & Beverage, Engineering, Security, and other relevant departments to ensure all arrangements are confirmed and ready before arrival.
• Anticipate guest needs and communicate preferences clearly to the appropriate teams.
• Personally welcome VIP guests and establish a genuine connection throughout their stay.
• Maintain appropriate contact with guests to anticipate needs and ensure a seamless experience.
• Monitor the execution of personalized arrangements and address any gaps promptly.
• Collaborate with the Membership & Quality Manager to ensure that members staying at the hotel receive their appropriate benefits.

Skills

VIP services

Guest relations

Luxury hospitality

Interpersonal skills

Problem-solving

Organization

Multidepartment coordination

Discretion

Job description

Fouquet's New York is seeking an Experience Manager to oversee the VIP guest journey from pre-arrival planning through post-stay follow-up. You will coordinate with Housekeeping, Front Office, Concierge, F&B, Engineering, Security, and other departments to ensure every arrangement is confirmed and ready before arrival.

You will personally welcome VIP guests, anticipate needs, resolve issues promptly, and collaborate with the Membership & Quality Manager to deliver personalized experiences that