VIP Guest Experience Concierge

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ seeks a VIP Services associate to deliver outstanding personalized guest service and support Player Development hosts with hotel stays, transportation, and special events reservations. The role requires professional, discreet guest handling and a friendly, service-focused mindset.

Ideal candidates have direct VIP or concierge guest service experience, a friendly yet professional demeanor, and flexibility to work varied hours, including weekends.

Qualifications

• Direct guest service experience required, preferably with VIP services, front desk, guest relations, or concierge experience.
• Ability to be creative, friendly, and knowledgeable about the Gila River Indian Community.
• Must pass a pre-employment drug/alcohol test and background check; able to work varied hours including weekends.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Assists management and casino hosts with reservations for guest events, hotel, restaurant, golf, and spa.
• Oversees day-to-day operations and answers phones promptly while maintaining service quality.
• Responds to guest requests and resolves issues professionally within enterprise guidelines.
• Helps achieve targets and may perform special projects as assigned.

Skills

VIP service

Guest relations

Concierge

Front desk

Discretion

Education

High School Diploma or equivalent

Job description

Gila River Resorts & Casinos in Chandler, AZ seeks a VIP Services associate to deliver outstanding personalized guest service and support Player Development hosts with hotel stays, transportation, and special events reservations. The role requires professional, discreet guest handling and a friendly, service-focused mindset.

Ideal candidates have direct VIP or concierge guest service experience, a friendly yet professional demeanor, and flexibility to work varied hours, including weekends.