VIP Guest Experience & Concierge

Talking Stick Resort; Scottsdale (AZ); On-site; USD 28,000 - 44,000; Full time

Job summary

Talking Stick Resort in Scottsdale, AZ is seeking a VIP Ambassador to liaise between VIP guests, host teams, and the resort to ensure exceptional guest service. The role involves handling room bookings, restaurant reservations, comps, events, and related activities, with emphasis on selling future trips and events to VIP clients.

The position requires strong organizational, sales, and communication skills, and may involve telemarketing and writing guest welcome letters.

Qualifications

• GED or high school diploma is required.
• College degree or equivalent experience preferred but not required.
• Strong customer service and sales skills are essential.

Responsibilities

• Build loyalty among VIP guests with exceptional and timely service.
• Arrange hotel, restaurant, transportation, and reservations for VIPs.
• Provide comps for guests within approved limits and policies.
• Assist host team to deliver top-tier guest service.
• Coordinate with teams to ensure seamless service delivery.
• Respond to VIP needs and communicate updates to the PD team.

Skills

Customer service

Sales skills

Time management

multitasking

Communication

Interpersonal skills

Education

GED or high school diploma

College degree or equivalent experience preferred

Tools

Microsoft Office

Job description

Talking Stick Resort in Scottsdale, AZ is seeking a VIP Ambassador to liaise between VIP guests, host teams, and the resort to ensure exceptional guest service. The role involves handling room bookings, restaurant reservations, comps, events, and related activities, with emphasis on selling future trips and events to VIP clients.

The position requires strong organizational, sales, and communication skills, and may involve telemarketing and writing guest welcome letters.