VIP Guest Experience Concierge

Starwood Hotels

Austin (TX)

On-site

USD 20,000 - 33,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Starwood Hotels’ Watr at 1 Hotel Austin seeks a VIP Host to welcome VIP guests with warmth and personalization, building lasting relationships and representing the brand with confidence in every interaction.

You will manage VIP reservations, guest notes, preferences, and special requests, collaborating with Front of House, Culinary, Hotel, and People Operations teams to deliver seamless experiences from arrival to departure.

Qualifications

Experience in a similar VIP hospitality role.
Strong guest-service mindset with a focus on personal connections.
Ability to manage reservations, guest notes, and preferences.

Responsibilities

Welcome and connect with VIP guests in a warm, genuine, and personalized way.
Serve as a point of contact for VIP guests, special occasions, and returning guests.
Build and maintain meaningful relationships that encourage guest loyalty and repeat visits.
Manage and support VIP reservations, guest notes, preferences, special requests, and follow-up.
Work closely with Watr leadership and the restaurant team to ensure VIP guests receive a seamless experience from arrival through departure.
Communicate guest preferences and special requests to the appropriate team members.
Support relationship-building efforts with hotel guests, concierges, local businesses, and community partners.