Concierge: Elevate Guest Experiences & Local Access

Starwood Hotels; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Starwood Hotels is seeking a Concierge to enhance guest experiences in a luxury setting in Austin. You will provide guests with access to city highlights, tailor recommendations, and coordinate tickets, transport, and dining reservations.

The role emphasizes proactive service, knowledgeable guidance, and meticulous follow‑through to ensure guest satisfaction. Ideal candidates are highly organized, excel in multitasking, and communicate superbly in English.

Qualifications

• Must be organized and proficient at multitasking.
• Excellent guest service skills and professional communication in English.
• Ability to present information clearly to groups and individuals.
• Ability to work in a team, adapt quickly, and maintain a positive attitude.

Responsibilities

• Provide guests access to city attractions and experiences.
• Record guest preferences in profiles to tailor future visits.
• Offer directions, travel time, transportation options and costs.
• Maintain an up‑to‑date city information database for guest inquiries.
• Coordinate tickets for theatre, sports, and local attractions.
• Arrange and confirm transportation and dining reservations as requested.
• Communicate important details to leadership and colleagues.
• Maintain a clean, organized work area and stay updated on hotel procedures.

Skills

Multitasking

Guest service

Public speaking

Teamwork

English proficiency

Job description

Starwood Hotels is seeking a Concierge to enhance guest experiences in a luxury setting in Austin. You will provide guests with access to city highlights, tailor recommendations, and coordinate tickets, transport, and dining reservations.

The role emphasizes proactive service, knowledgeable guidance, and meticulous follow‑through to ensure guest satisfaction. Ideal candidates are highly organized, excel in multitasking, and communicate superbly in English.