Lobby Concierge & Guest Experience Ambassador

Shamin Hotels, Inc.; Williamsburg (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

401K plan with company match

Employee discounts at hotels

Job summary

Shamin Hotels, Inc. is seeking a Hilton Lobby Ambassador to warmly greet guests, help with directions, and guide them to the front desk or other areas.

You will provide information on hotel amenities, assist with reservations and tickets, and offer personalized recommendations to enhance each stay. The role focuses on proactive problem resolution, thoughtful lobby presentation, and building lasting guest connections.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, or a related field.
• Excellent communication and interpersonal skills.
• Friendly and outgoing personality with a genuine desire to help others.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Knowledge of hotel operations, local attractions, and tourist services.
• Professional appearance and demeanor.
• Ability to stand, walk, and lift objects for extended periods.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and assist with luggage, directions, and requests.
• Escort guests to the front desk or other hotel areas as needed.
• Provide information about hotel amenities, services, and local attractions.
• Assist with restaurant reservations, transportation, and ticket bookings.
• Offer personalized recommendations to enhance the guest experience.
• Address guest concerns promptly and liaise with staff to resolve issues.
• Follow up to ensure guest needs are met and satisfaction is achieved.
• Keep the lobby area clean, organized, and inviting.

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Flexibility

Education

High school diploma

Job description

Shamin Hotels, Inc. is seeking a Hilton Lobby Ambassador to warmly greet guests, help with directions, and guide them to the front desk or other areas.

You will provide information on hotel amenities, assist with reservations and tickets, and offer personalized recommendations to enhance each stay. The role focuses on proactive problem resolution, thoughtful lobby presentation, and building lasting guest connections.