Lobby Ambassador: Warm Welcome & Guest Concierge

Portsmouth Renaissance; Portsmouth (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Shamin Perk discounts

Job summary

Shamin Hotels seeks a Hilton Lobby Ambassador to create a warm, memorable guest experience from lobby arrival through check-in. You will offer assistance with luggage, provide hotel and local-area information, and coordinate reservations and transportation for guests.

Role emphasizes exceptional service, proactive guest engagement, and maintaining a pristine lobby environment. Willingness to work varied shifts including evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, or related field preferred.
• Excellent communication and interpersonal skills.
• Friendly, outgoing personality with a genuine desire to help others.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Knowledge of hotel operations, local attractions, and tourist services.
• Professional appearance and demeanor.
• Ability to stand, walk, and lift objects for extended periods.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcomes guests with a warm, friendly greeting in the lobby.
• Assists guests with luggage and directions; escorts to front desk as needed.
• Provides information on hotel amenities and local attractions; makes reservations and bookings.
• Assists with transportation arrangements and ticket bookings.
• addresses guest inquiries and resolves concerns promptly.
• Maintains a clean, organized, and welcoming lobby presentation.
• Engages returning guests and VIPs to enhance guest recognition and loyalty.
• Monitors safety and security in the lobby area and reports concerns.

Skills

Customer service

Communication

Interpersonal skills

Hospitality knowledge

Problem solving

Flexibility

Professional appearance

Stamina

Education

High school diploma or equivalent

Job description

Shamin Hotels seeks a Hilton Lobby Ambassador to create a warm, memorable guest experience from lobby arrival through check-in. You will offer assistance with luggage, provide hotel and local-area information, and coordinate reservations and transportation for guests.

Role emphasizes exceptional service, proactive guest engagement, and maintaining a pristine lobby environment. Willingness to work varied shifts including evenings, weekends, and holidays is required.