VIP Guest Concierge & Service Specialist

SOUTHALL FARM & INN

Franklin (TN)

On-site

USD 28,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Disability insurance (short/long-term)

Life insurance

Paid time off

Holidays

Weekly pay

401k match

Education reimbursement

Employee assistance

Wellness activities

Employee discounts

Daily meals

Growth opportunities

Job summary

Southall Farm & Inn in Franklin, TN seeks a dedicated Consider It Done Specialist to join our Operations team. You will be the frontline liaison, handling inbound inquiries, reservations, and guest requests with warmth and efficiency, ensuring every stay is seamless and memorable.

This role emphasizes proactive service, attention to safety, and collaboration with housekeeping, food & beverage, and front desk.

Qualifications

1+ years customer service or sales experience in a luxury hotel or resort preferred.
Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints
Ability to listen, speak and write English to ascertain and respond to client needs
Must be able to work evenings, weekends and holidays
High School degree or equivalent

Responsibilities

Answer calls promptly and direct inquiries from guests, vendors, team members, third parties and travel agents.
Provide quick, personalized and proactive service that exceeds guest expectations.
Monitor safety procedures and emergency protocols and stay aware of health, fire, and bomb-threat procedures.
Coordinate with internal departments to resolve issues and ensure a seamless guest experience.
Assist guests with reservations, dining, transportation, spa, and activities, using our reservation systems.