Guest Experience Bell Attendant

SOUTHALL FARM & INN; Franklin (TN); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, dental, vision, short and top

Disability, company-provided life保险

Generous paid time off accruals

9 paid holidays annually

Weekly pay

401k and company match

Education reimbursement

Employee Assistance Program

Free weekly outdoor activities and wel

30% internal discounts

Fresh and free daily meal

Internal growth opportunities

Job summary

Southall Farm & Inn in Franklin, TN is seeking a friendly Bell Team member to create seamless arrivals and departures, assist guests with luggage, and provide property orientation.

You will coordinate with Valet and Guest Services to support smooth check-ins and check-outs, deliver amenities, and share local recommendations.

This role requires physical ability to stand, lift up to 50 lbs, and flexibility to work weekends, evenings, and holidays; previous customer service experience is a plus.

Qualifications

• Ability to stand for extended periods
• Ability to lift up to 50 lbs. occasionally
• Flexibility to work weekends, evenings, and holidays based on business needs
• Previous customer service experience a plus

Responsibilities

• Greet guests warmly upon arrival and provide hospitality aligned with brand standards
• Assist with unloading luggage and deliver items to guest rooms
• Escort guests to accommodations and provide a brief property orientation
• Coordinate with Valet and Guest Services to ensure smooth check-ins and check-outs
• Retrieve luggage upon departure and assist with transportation coordination
• Provide recommendations about Southall’s farm, culinary experiences, wellness offerings, and activities
• Deliver amenities, packages, and special requests promptly and professionally
• Maintain communication with Front Office, Housekeeping, Valet, and Concierge teams to anticipate guest needs
• Maintain cleanliness and organization of the lobby and bell desk areas
• Support valet and transportation operations as needed, following safety guidelines
• Perform additional duties and projects as assigned by Southall Leadership

Job description

Southall Farm & Inn in Franklin, TN is seeking a friendly Bell Team member to create seamless arrivals and departures, assist guests with luggage, and provide property orientation.

You will coordinate with Valet and Guest Services to support smooth check-ins and check-outs, deliver amenities, and share local recommendations.

This role requires physical ability to stand, lift up to 50 lbs, and flexibility to work weekends, evenings, and holidays; previous customer service experience is a plus.