VIP Guest Experience Lead

Circa Las Vegas; Las Vegas (NV); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Circa Las Vegas is seeking a VIP Services Coordinator to oversee daily operations of the VIP services division and to serve as a brand ambassador for Circa and Stadium Swim.

You will manage VIP reservations, supervise Pool Hosts, coordinate training with senior management, and ensure Circa service standards are upheld. This role requires strong guest-service skills, clear English communication, and flexibility to work varied shifts in a dynamic Las Vegas environment.

Qualifications

• Candidates must be a minimum of 21 years of age.
• A minimum of 1-2 years’ work experience working in a marketing role in a high-volume beverage, day club, casino or pool setting preferred.
• Ability to perform basic mathematics, as well as possess a strong understanding of business-related software such as Microsoft Office or similar.
• Willing to work in a loud environment where smoking is present.
• Must have the ability to withstand high temperatures, heat, and sun exposure.
• Ability to stand for long periods of time.
• Existing customer database strongly desired, but not required
• Ability to network and comfortably communicate with others to develop business.
• Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus.
• Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis.
• Consistently maintain a well-groomed appearance, posture and hygiene deemed by management.
• Must exhibit strong motivational and developmental skills, as well as a positive "whatever it takes attitude."
• Must be available to work all shifts and days including opening and closing shifts.
• Candidates should possess basic knowledge of the Las Vegas area and attractions.
• Willingness to participate in promotional campaigns & promote upcoming events via social platforms.
• Exceptional organizational skills and high attention to detail.
• Candidates must maintain general appearance upon which they are originally hired. Any cosmetic changes must have prior approval from management.

Responsibilities

• Overseeing the daily operational needs of the VIP services division regarding VIP reservations and overall management of the entrance into Stadium Swim.
• Oversee all Pool Hosts, reporting to the Director of Pool Operations.
• Facilitates staff training and education in conjunction with senior management.
• Accountable for ensuring the Circa standards of service are consistently being upheld.
• Responsible for overseeing the daily set-up and breakdown of the guest-facing entry areas prior to the venue opening for business.
• Communicate all pertinent daily information regarding Stadium Swim to all essential team members.
• Facilitates beginning-of-day and end-of-day venue reporting regarding the VIP services division.
• Responsible for following all designated emergency procedures and understanding duties in the event an emergency arises.
• Provides constant visual surveillance of pool and surrounding area identifying any potential safety or emergency situations.
• Communicates and interacts professionally with guests and team members at all times, addressing concerns and providing information in a courteous manner.
• Assists guests with requests or concerns, offering appropriate alternatives when possible, resolving problems seeking assistance from senior management when necessary.
• Understands, enforces and adheres to all Circa and departmental policies and procedures, embraces company culture and takes pride in the resort and its amenities.
• Understands and well-versed in the resort features and services including all outlets, hours of operation, activities, and events available to guests.
• Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
• Solution oriented, looks for opportunities to assist peers, guests, other departments, or leaders at all times.
• Performs all other job-related duties as assigned and has flexibility to perform other job-related tasks as deemed necessary by senior management.

Job description

Circa Las Vegas is seeking a VIP Services Coordinator to oversee daily operations of the VIP services division and to serve as a brand ambassador for Circa and Stadium Swim.

You will manage VIP reservations, supervise Pool Hosts, coordinate training with senior management, and ensure Circa service standards are upheld. This role requires strong guest-service skills, clear English communication, and flexibility to work varied shifts in a dynamic Las Vegas environment.