Clerk Deposit Groups - Excalibur

MGM Resorts International; Las Vegas (NV); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Wellness incentives

Hotel/ F&B/ retail discounts

Free meals in employee dining room

Free parking on and off shift

Health & income protection

Job summary

MGM Resorts International in Las Vegas is seeking a Clerk Deposit Groups to support VIP and group reservations. You will analyze casino play, create comp profiles, and process requests from guests, hosts, executives, and sales teams.

The role requires flexible shifts, strong communication, and a customer-first approach. You will collaborate with convention and leisure sales teams, manage room blocks, and ensure accurate reservation records while delivering excellent guest experiences.

Qualifications

• Must be at least 21 years old.
• High School Diploma, GED, or equivalent required.
• Work varied shifts, including weekends and holidays.
• 6+ months of experience in Casino Marketing or VIP experience preferred.

Responsibilities

• Analyzes casino play and establishes comp profiles for guest reservations.
• Processes reservations and requests from guests, hosts, executives, Sales Department, and branch offices.
• Assists casino hosts and executives with reservations and information requests.
• Answers in-bound calls and books Slot Tournament reservations and Direct Marketing Packages.
• Acts as liaison between reservations and meeting planners or wholesale companies.

Skills

Customer service

Communication skills

Organizational skills

Team player

Education

High School Diploma or GED

Tools

Reservation systems

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Clerk Deposit Groups, you are an essential part of the guest experience. Your approachable and personable demeanor, coupled with your dedication to ensuring appropriate accommodation arrangements for VIP Guest Reservations, Groups, and Wholesale bookings, will help create memorable experiences for our guests. By delivering exceptional service and maintaining accurate reservation records, you play a crucial role in elevating the overall guest experience.

THE STARTING RATE: $22.04 per hour

THE DAY-TO-DAY:

• Analyzes casino play and establishes comp profiles for guest reservations.
• Processes all reservations and requests from guests, hosts, executives, Sales Department, and branch offices.
• Assists casino hosts and executives with reservations, requests for information, etc.
• Receives in-bound calls in response to various mailings and invitations. Books Slot Tournament reservations, Direct Marketing Packages, etc.
• Act as a liaison between the reservations department and meeting planners or wholesale companies regarding questions pertaining to their specific groups.
• Communicate effectively with Convention Sales and Service Managers regarding room blocks which are set aside for companies holding meetings in the hotel, including the number of rooms the group has utilized and what is remaining for them to pick up.
• Communicate effectively with Leisure Sales regarding wholesale room blocks set aside for tour operators to sell as packages.
• Monitor cutoff dates to prevent convention groups from booking at their convention rate and group blocks effectively.
• Review details of the convention booking recaps, such as group arrival and departure dates, number of rooms the group will hold and their rate to ensure all pertinent information is in the computer system.

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age required
• High School Diploma, GED, or equivalent required
• Work varied shifts, to include weekends and holidays required
• 6+ months of prior relevant experience in Casino Marketing or VIP experience preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community