VIP Global Service Desk Technician | DoD IAT

Endurion

Winston-Salem (NC)

On-site

USD 42,000 - 66,000

Full time

42 hours ago

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Job summary

Endurion is seeking a Service Desk Technician to provide front-line support for a global enterprise of 70,000+ users. You will resolve desktop, laptop, mobile, and application issues, delivering VIP-level support to executive users and staff across Windows, Office, email, networks, and peripherals.

Document incidents in Remedy AR, administer Active Directory accounts, and escalate issues to specialized teams.

Qualifications

Experience providing front-line IT support for desktops, laptops, and mobile devices.
Proven ability to troubleshoot Windows OS, Office apps, and network issues.
Strong documentation and incident management skills.
DoD 8570 IAT Level I certification and current Secret clearance required.

Responsibilities

Serve as the initial contact for hardware and software problems for a 70,000+ user base.
Provide VIP support to executives and staff as needed.
Troubleshoot Windows OS versions, Office, email, networks, and peripherals.
Document, track, and resolve issues in Remedy AR; manage AD accounts.
Escalate to Desktop, Network, or System teams as appropriate.
Participate in remote support and incident trending activities.