VIP IT Service Desk Technician — Windows & Global Support

Endurion

Northern (KY)

Hybrid

USD 52,000 - 78,000

Full time

3 days ago

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Job summary

Endurion is seeking a Service Desk Technician to provide front-line technical support for a global enterprise, including VIP-level assistance to executives. The role covers Windows, Office apps, email, network, and hardware issues, with incident tracking in Remedy AR System and user account management in Active Directory.

Requires DoD 8570 IAT Level I certification, current clearance (Secret) and TS/SCI eligibility.

Qualifications

DoD 8570 IAT Level I certification must be held or maintained.
Current DoD 8570 IAT Level I certification status required.
TS/SCI eligibility is required.
Experience with Remedy AR System and Active Directory is preferred.

Responsibilities

Serve as the initial contact for desktop, laptop, and mobile problems in a 70,000+ user enterprise.
Provide VIP-level support to executive users and staff as needed.
Troubleshoot Windows, MS Office, email, network, and peripherals remotely or onsite.
Document incidents in Remedy AR System and manage service work orders.
Manage user accounts in Active Directory and escalate to appropriate teams.
Support server, network, and system issues and assist with incident trend analysis.
Determine appropriate teams for unresolved issues and assign tasks accordingly.
Maintain and troubleshoot server, network, system, and application issues.
Utilize Dameware, RDP, and Terminal Services for remote support.
Contribute to incident management with prioritization and senior communication.