VIP Gaming Support Agent (Hybrid)

Aristocrat; DeWitt (MI); Hybrid; USD 24,796 - 34,026; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer matching

Paid time off

Job summary

Aristocrat Interactive is seeking a full-time Customer Service Agent to join our team in Michigan. You will handle inquiries about accounts, products, and services, troubleshoot issues on computers and mobile devices, and manage a mix of calls, chats, and emails while aiming for rapid response times.

We value excellent communication, strong data entry, and the ability to work independently within a fast-paced environment. This hybrid role requires some in-office attendance and camera readiness.

Qualifications

• Inbound/support call center experience preferred.
• Must be 21+ with High School diploma or equivalent.
• Flexible with work schedule.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced knowledge of computers and Windows Office Programs; ability to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Diligent with strong grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrive in a fast-paced, dynamic environment while maintaining high customer service.
• Organized with excellent time-management skills.
• Previous technical support experience is an asset.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote what we value.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

Skills

Inbound support

Verbal communication

Written communication

Typing 90 wpm

Education

High School diploma

Some college

Tools

Windows Office

Job description

Aristocrat Interactive is seeking a full-time Customer Service Agent to join our team in Michigan. You will handle inquiries about accounts, products, and services, troubleshoot issues on computers and mobile devices, and manage a mix of calls, chats, and emails while aiming for rapid response times.

We value excellent communication, strong data entry, and the ability to work independently within a fast-paced environment. This hybrid role requires some in-office attendance and camera readiness.