Executive Welcome Ambassador

Canon-Business-Process-Services-f89af7fd; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Canon Business Process Services in New York, NY is seeking an energetic customer service/concierge professional with executive level communications proficiency. The role requires greeting staff and guests, registering attendees, and addressing requests with prompt follow-up, all while maintaining a polished, professional presence.

The ideal candidate has strong English communication skills, 3+ years of customer service experience (preferably in hospitality or hotel settings), and a proactive

Qualifications

• Be at least 18 years of age.
• Possess a high school diploma or equivalent.
• Effective written and oral communication and interpersonal skills.

Responsibilities

• Greet staff and guests entering the facility.
• Efficiently register guests and direct them to the person they are meeting.
• Courteously address requests, solve problems, and ensure prompt follow up.
• Represent the client business with a professional appearance and demeanor at all times.

Skills

Customer service

Professional demeanor

Problem solving

Attention to detail

Fluent English

Education

Two-year junior college equivalent

High school diploma or equivalent

Tools

Microsoft Excel

Reservation system

Job description

Overview

Canon Business Process Services is looking for an energetic and experienced customer service/concierge professional with Executive Level / VIP communications proficiency, both written and verbal.

This position requires that candidates have a positive attitude, decorum, interpersonal skills, a friendly demeanor, the ability to multitask, and a passion for service and hospitality. Applicants must be skilled with the Microsoft Office suite as well as able to quickly learn new platforms. Work hours may require early mornings and/or late evenings depending on business needs and events. Professionals in this position are highly visible and must be able to adapt to changing circumstances, and demonstrate critical thinking in a fast pace environment.

Responsibilities

• Greet staff and guests entering the facility.
• Efficiently register guests and direct them to the person with whom they are meeting.
• Courteously address requests, solve problems, and ensure prompt follow up accordingly.
• Represent the client business with a professional appearance and demeanor at all times.

Preferred Qualities and Skills

• Professional, Composed, Polished and professional. Well-groomed appearance with a great demeanor for a financial corporate culture
• Passion for excellence and great enthusiasm in providing exceptional service standards
• Driven and motivated to perform at increasing levels of responsibility
• Customer service oriented, friendly, and courteous
• Fluent in English, both verbal and written exceptionally organized
• Previous customer and/or hospitality experience with a proven track record of success
• Problem solving skills and the ability to work effectively under pressure.
• Attention to detail
• Adept with the Microsoft Office suite and the ability to quickly learn new platforms

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Be at least 18 years of age
• Posses a high school diploma or equivalent
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

Qualifications

To be eligible for this position, the applicant must meet the minimum qualifications. Deviations to this requirement must be approved by the

EDUCATION

Equivalent to two years junior college

EXPERIENCE NECESSARY

Approximately 3 years customer service related experience, preferably in a hotel setting

KNOWLEDGE

Ability to perform basic math.

COMPUTER SKILLS

Intermediate computer skills, including excel; ability to utilize web-based system to secure/edit reservations

BASIC QUALIFICATIONS

Effective written and oral communication skills.

Strong customer service skills

Delegation skills

Knowledge of work flow procedures

Negotiation skills