VIP Experience Host & Business Developer

Caesars Entertainment; Pompano Beach (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Caesars Entertainment is seeking a VIP Service Ambassador to join the Player Development team in Florida. The role focuses on managing the guest journey on property, coordinating with the team on pre-trip and post-trip planning, and delivering gracious, personalized service that surpasses expectations.

You will build loyalty, drive business development, and collaborate with host desks, executive hosts, and other departments to create memorable experiences for high-value guests.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• Flexible to work various shifts, weekends, and holidays.
• Must obtain and maintain a 1055 gaming license.
• 2–4 years of experience in casino/hotel, customer service, host or account management.
• Knowledge of Microsoft Office and casino tracking programs.

Responsibilities

• Be the primary host on duty while on property.
• Manage the on-duty host phone and coordinate with team on property tasks.
• Assist across Casino Marketing areas including High Limit and Host Desk.
• Sign up new players for Caesars Rewards cards.
• Greet guests proactively on the Casino Floor and in High Limit spaces.
• Pursue business leads from leadership using calls, text, email, or floor meetings.
• Plan and execute Player Development events and promotions.
• Deliver service within approved comp/expense guidelines and with integrity.
• Maintain loyalty through consistent, proactive guest engagement.
• Coordinate with Host Desk, Executive Host, Cage, Gaming, F&B, Transportation to enhance experiences.

Skills

English proficiency

Interpersonal skills

Sales mindset

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Caesars Entertainment is seeking a VIP Service Ambassador to join the Player Development team in Florida. The role focuses on managing the guest journey on property, coordinating with the team on pre-trip and post-trip planning, and delivering gracious, personalized service that surpasses expectations.

You will build loyalty, drive business development, and collaborate with host desks, executive hosts, and other departments to create memorable experiences for high-value guests.