Director, VIP Sports Experience & Client Growth

Caesars Entertainment; Las Vegas (NV); Vor Ort; USD 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

401(k) Matching

Paid Time Off

Stock program participation

Zusammenfassung

Caesars Entertainment seeks a Director of VIP Customer Experience to lead the VIP program development, unifying hosts, players, and experiences. This role acts as a quarterback for top teams, elevating performance, execution, and service across player engagement, events, and partnerships.

You will supervise Player Development and Senior Executive teams, shaping strategy, coaching talent, and sustaining a high-performance culture while ensuring compliance and integrity in all activities—driving

Qualifikationen

• Proven leadership experience in hospitality, gaming, or high-touch service environments.
• Strong communication and现场 presence; comfortable leading in the field.
• Ability to coach and develop senior talent while driving accountability and results.

Aufgaben

• Partner in the strategic vision for high-value business; lead top team of hosts and clientele.
• Design and execute signature events across sportsbook, casino, and partners.
• Direct leadership for Player Development and Senior Executive teams; coach and develop daily operations.
• Handle high-stakes client situations with sound judgment and white-glove service.
• Maintain operational oversight with clear frameworks, controls, and expectations.
• Collaborate on KPIs, player segmentation, and performance tracking.
• Identify friction points and implement practical solutions to improve speed and consistency.
• Build the next generation of VIP leaders through coaching and development.
• Refine player engagement to maximize retention and growth.
• Identify compliance risks and minimize risk.
• Champion integrity and responsible corporate behavior.

Kenntnisse

Leadership

Hospitality / Gaming experience

Team development

Operations excellence

Stakeholder management

Ausbildung

Bachelor's degree in Marketing or Business

Jobbeschreibung

Caesars Entertainment seeks a Director of VIP Customer Experience to lead the VIP program development, unifying hosts, players, and experiences. This role acts as a quarterback for top teams, elevating performance, execution, and service across player engagement, events, and partnerships.

You will supervise Player Development and Senior Executive teams, shaping strategy, coaching talent, and sustaining a high-performance culture while ensuring compliance and integrity in all activities—driving