Director, VIP Sports Experience & Client Growth

Caesars Entertainment

Las Vegas (NV)

On-site

USD 120,000 - 150,000

Full time

5 days ago

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Benefits offered by this job

Medical Insurance

401(k) Matching

Paid Time Off

Stock program participation

Job summary

Caesars Entertainment seeks a Director of VIP Customer Experience to lead the VIP program development, unifying hosts, players, and experiences. This role acts as a quarterback for top teams, elevating performance, execution, and service across player engagement, events, and partnerships.

You will supervise Player Development and Senior Executive teams, shaping strategy, coaching talent, and sustaining a high-performance culture while ensuring compliance and integrity in all activities—driving

Qualifications

Proven leadership experience in hospitality, gaming, or high-touch service environments.
Strong communication and现场 presence; comfortable leading in the field.
Ability to coach and develop senior talent while driving accountability and results.

Responsibilities

Partner in the strategic vision for high-value business; lead top team of hosts and clientele.
Design and execute signature events across sportsbook, casino, and partners.
Direct leadership for Player Development and Senior Executive teams; coach and develop daily operations.
Handle high-stakes client situations with sound judgment and white-glove service.
Maintain operational oversight with clear frameworks, controls, and expectations.
Collaborate on KPIs, player segmentation, and performance tracking.
Identify friction points and implement practical solutions to improve speed and consistency.
Build the next generation of VIP leaders through coaching and development.
Refine player engagement to maximize retention and growth.
Identify compliance risks and minimize risk.
Champion integrity and responsible corporate behavior.