VIP Experience Architect

Landry's, LLC.; Cripple Creek (CO); On-site; USD 52,000 - 64,000; Full time

Job summary

Landry's, LLC. in Cripple Creek, CO is seeking a Casino VIP Host to develop relationships with Golden Nugget VIPs and drive visitation through personalized offers and excellent service.

You will manage VIP data in the Super Playmate system, coordinate phone calls, emails, and direct mail, and collaborate on promotions and special events. Minimum two years in casino hospitality or related field preferred.

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Minimum two (2) years of experience in casino operations, player development, hospitality, guest services, sales, or a related customer-facing role preferred.
• Previous experience as a Casino Host, VIP Host, Player Development Representative, or similar role strongly preferred.
• Knowledge of casino marketing programs, player rewards systems, and CRM tools preferred.

Responsibilities

• Develop and implement communication strategy to build and maintain relationships with Golden Nugget VIPs through: phone calls to VIPs with valid numbers, personalized emails to customers with valid addresses, direct mail/notes to VIPs with a valid address.
• Update and manage VIP contact information in the Super Playmate database.
• Market/sell casino offers, promotions, hotel stays and other amenities to drive incremental visitation.
• Assist VIPs with personalized needs such as hotel or restaurant reservations.
• Periodically survey and monitor surrounding competition concerning club points, promotions, and progress.
• Identify players with the potential to become a VIP; issue discretionary comps to build loyalty.

Skills

Interpersonal skills

Customer service

Sales

VIP guest relations

CRM proficiency

Education

Associate's or Bachelor's degree in Hospitality/Business/Marketing/Communications

Tools

CRM tools

MS Office

Job description

Landry's, LLC. in Cripple Creek, CO is seeking a Casino VIP Host to develop relationships with Golden Nugget VIPs and drive visitation through personalized offers and excellent service.

You will manage VIP data in the Super Playmate system, coordinate phone calls, emails, and direct mail, and collaborate on promotions and special events. Minimum two years in casino hospitality or related field preferred.