VIP Hospitality Host

Golden Nugget Las Vegas; Cripple Creek (CO); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Dental and vision plans

Paid Time Off

401K

Employee discounts on dining and hotels

Opportunities for advancement

Job summary

A leading casino in Cripple Creek is seeking a VIP Hospitality Host to foster relationships with VIP guests, manage event coordination, and ensure an exceptional customer experience. The ideal candidate will possess strong communication skills, customer service expertise, and a commitment to teamwork. Responsibilities include coordinating special events, assisting with guest requests, and promoting exclusive club memberships. This role requires flexibility in work hours and a valid Colorado gaming license.

Qualifications

• 1-3 years of experience in a customer service role.
• Must have a Colorado Support Gaming License.
• Proficiency with MS computer programs.

Responsibilities

• Coordinate events for VIP players as directed.
• Assist with player transportation and hotel booking.
• Maintain knowledge of all special events and promotions.

Skills

Customer service

Team player

Positive attitude

Strong communication

Education

High School Diploma or GED

Tools

Microsoft Office

Ballys CMP

Job description

Overview

VIP Hospitality Host can earn up to an additional $2K quarterly with Performance Based Bonus. Generate a customer awareness of the 24KT Club member program as well as any upcoming special events, promotions, and specifically VIP events. Builds close relationships with VIP and hosted-level customers through personal contact by phone and in-person with the goal of generating additional and profitable gaming revenues. Meet and greet customers at the Casino Host desk, on the casino floor, the hotel front desk, at special events and during promotions. Candidates must possess a truly exceptional and unwavering commitment to providing the best possible customer experience for our best casino guests.

Responsibilities

Under the direction of the Director of Marketing the Hospitality Hosts will coordinate coding of players to casino hosts per established business rules to ensure that host team is focused on assigned players. Additionally, the Hospitality Hosts will assist Player Development team in coordinating and executing special events for VIP players, maintaining a knowledge of all special events and promotions. The Hospitality Hosts will also assist with player transportation, hotel booking and amenity requests as assigned. Hospitality Hosts will assist with off-property events. The ideal candidate must be a self-starter, detail oriented, highly motivated, ability to execute and develop quality work as necessary with the highest standards and attention to detail throughout all phases of a project. Collaboration, organization and time management skills are key to success in this position.

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Ability to work in a team environment, utilizing skills to collaborate and strengthen the entire process.
• Consistently deliver a positive, courteous and professional guest service experience in all interactions with guests, visitors, vendors and fellow employees.
• Promote positive public/employee relations at all times, with an emphasis on increasing play and profitability.
• Build and maintain relationships with Pit managers & supervisors, Slot managers & supervisors, hotel operations and any relevant support staff so that they may be effective and servicing and identifying VIP or Host-Level players.
• Coordinate and support execution of on and off property VIP events as requested.
• Maintain knowledge of VIP events, ensuring communication of events across Player Development team.
• Master knowledge of all gaming machines, table games, player tracking systems, promotions, events, entertainment and general property information.
• Must be energetic, friendly, sharp and professional at all times.
• Assist host team as needed with requests for hotel, amenities, transportation for guests.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employees, department and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Willingness to work flexible schedules, including nights, weekends and holidays is required.
• Perform other duties as assigned.

Qualifications

• Aspire to our "Be FAIR" ideals: Be Friendly, Accommodating, Inclusive and Respectful
• Are a Team Player with guest first attitude
• Enjoy working in a fast-paced environment
• High School Diploma or GED required
• One (1) to three (3) years of professional experience in customer service role.
• Proficiency with MS computer programs, and comfort learning new programs.
• Prior casino experience is preferred.
• Experience with Ballys CMP preferred.
• Must have a Colorado Support Gaming License.

Learn More About Landry's

Visit our website at www.landrysinc.com

Equal Opportunity Employer

Applications are accepted on an ongoing basis.

Click "Apply" to submit for this position.

Additional Knowledge, Skills, And Abilities

Must have solid decision-making, organization, and interpersonal skills. Excellent verbal communication skills are required. The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationships with all individuals. Must be highly proficient in Microsoft Office including Word, Excel and Outlook. Ability to work overtime and irregular hours and occasionally travel.

What We Offer You

• Multiple benefit plans to suit your needs
• Dental, vision, voluntary life, short term disability
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Pay Range

USD $18.00 - USD $20.00 /Hr.

Tipped Position

This position does not earn tips.