Remote IT Service Desk Lead — VIP & 24/7 Support

GovCIO; Hartford (CT); Remote; USD 82,000 - 116,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development Platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a Project Manager to support TSA initiatives. The role is primarily remote with occasional travel, located near Springfield, VA.

You will lead a large service desk operation, coordinate VIP support, and work across IT teams to deliver secure, reliable systems for government users. The position requires a Bachelor's in a related field and 2-5 years of IT project management experience, with a Public Trust clearance.

Qualifications

• Bachelor's in a related field with 2-5 years IT project management experience
• Experience leading large, 24x7x365 Service Desk operations serving 85K+ users
• Expert capabilities in remote desktop, Active Directory, and mobility console support
• Adept at troubleshooting OS and COTS software issues and maintaining the Service Desk KB
• Clearance required: ability to maintain a Public Trust clearance

Responsibilities

• Leads and manages a large, 24x7x365 Service Desk operation delivering IT support across Tier 0-2
• Oversees advanced agent support, remote desktop, AD, mobility console testing
• Troubleshoots OS and COTS issues and maintains Service Desk KB
• Implements and documents SR priority/escalation matrices in ITSM tool
• Leads VIP support processes from inception to resolution and audits

Job description

GovCIO is seeking a Project Manager to support TSA initiatives. The role is primarily remote with occasional travel, located near Springfield, VA.

You will lead a large service desk operation, coordinate VIP support, and work across IT teams to deliver secure, reliable systems for government users. The position requires a Bachelor's in a related field and 2-5 years of IT project management experience, with a Public Trust clearance.