VIP Desktop Support Specialist – Remote & Onsite

Randstad Digital Americas; San Diego (CA); Hybrid; USD 41,000 - 47,000; Part time

Benefits offered by this job

Medical insurance

Dental coverage

Vision insurance

401K plan

Job summary

Randstad Digital is hiring a Desktop Support Specialist in San Diego to deliver high-quality technical support for desktops, laptops, peripherals, and meeting technologies. The role emphasizes excellent customer service for both VIPs and remote/on-site staff, requiring clear communication with technical and non-technical users.

The position is contract-based with standard IT support duties, offering a fast-paced corporate IT environment.

Qualifications

• High School education required.
• Experience in a customer service-oriented technical support role.
• Strong communication and problem-solving skills.

Responsibilities

• Provide technical support for core systems, hardware, software, and peripherals.
• Diagnose and resolve issues with laptops/desktops/printers/mobile devices.
• Maintain SLAs, quality targets, and customer satisfaction.
• Document resolutions and update ticketing systems.

Skills

MacOS

Windows OS

Networking basics

VPNs

ServiceNow

Mobile devices

Printers

Education

High School

Tools

ServiceNow

Job description

Randstad Digital is hiring a Desktop Support Specialist in San Diego to deliver high-quality technical support for desktops, laptops, peripherals, and meeting technologies. The role emphasizes excellent customer service for both VIPs and remote/on-site staff, requiring clear communication with technical and non-technical users.

The position is contract-based with standard IT support duties, offering a fast-paced corporate IT environment.