VIP Desktop Support Pro | 3+ yrs ITIL/IMAC

Gr8ttek; Phoenix (AZ); On-site; USD 22,730 - 32,373; Full time

Job summary

A leading tech support company is seeking a Desktop Support Specialist in Phoenix, AZ. The ideal candidate will have over 3 years of experience in desktop support, providing technical assistance in an end-user environment. Responsibilities include supporting VIP clients and managing equipment changes. Strong communication and customer service skills are essential. This long-term CTH opportunity offers competitive pay and a chance to advance in a fast-paced environment.

Qualifications

• 3+ years experience in desktop support and troubleshooting.
• Maintain OEM Certifications as directed by Management.
• A+ certification is desired.

Responsibilities

• Provide support to both end users and VIP clients.
• Respond to change management requests for equipment.
• Perform various Install/Move/Add or Change (IMAC) activities.
• Communicate proactively with end-users regarding repairs.

Skills

Technical support

Customer service

Troubleshooting

Communication

Job description

A leading tech support company is seeking a Desktop Support Specialist in Phoenix, AZ. The ideal candidate will have over 3 years of experience in desktop support, providing technical assistance in an end-user environment. Responsibilities include supporting VIP clients and managing equipment changes. Strong communication and customer service skills are essential. This long-term CTH opportunity offers competitive pay and a chance to advance in a fast-paced environment.