VIP Desktop Support Engineer - Windows & M365 Expert

Insight Global; San Diego (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Insight Global is seeking three Desktop Support Engineers in San Diego to deliver hands‑on Level 2 deskside support for end users and VIPs. You will troubleshoot Windows 10/11, Microsoft 365 apps, and peripherals, manage incidents in ServiceNow, and provision devices via Intune and Autopilot.

You’ll also support printers, Envoy kiosks, and secure asset handling. The role requires 4+ years of experience in desktop support, strong customer service, ITIL familiarity, and familiarity with regulated

Qualifications

• 4+ years of Desktop Support experience
• Hands‑on Level 2 deskside/walk‑up technical support experience
• Strong Windows 10/11 troubleshooting
• Strong Microsoft 365, Outlook, Teams, and OneDrive support
• Laptop hardware, docking station, monitor, and peripheral troubleshooting
• Experience with Microsoft Intune and Windows Autopilot
• ServiceNow or comparable ITSM experience
• Basic networking knowledge (DNS, DHCP, Wi‑Fi, VPN)
• VIP/executive support experience
• ITIL familiarity
• Regulated industry or biotechnology experience
• PaperCut experience
• Envoy visitor management experience

Responsibilities

• Provide hands‑on Level 2 deskside/walk‑up support for end users and VIPs
• Troubleshoot Windows 10/11, Microsoft 365 apps, Outlook, Teams, and OneDrive
• Manage incidents and requests via ServiceNow and document resolutions
• Provision and reset devices using Intune and Windows Autopilot
• Prepare and deploy equipment for new hires, refreshes, and replacements
• Troubleshoot printers, drivers, and PaperCut queues
• Coordinate IT vending machines, lockers, and secure eWaste staging
• Support Envoy visitor kiosks and badge printers; resolve connectivity issues
• Collaborate with Service Desk, Facilities, Security, OEMs and other providers
• Maintain accurate ticket documentation and meet SLAs/KPIs

Skills

Windows 10/11 troubleshooting

Microsoft 365 suite

Deskside support

VIP/executive support

Intune/Autopilot

ServiceNow/ITSM

Networking basics

PaperCut

Envoy visitor management

ITIL familiarity

Biotech/pharma environment experience

Tools

ServiceNow

Intune

Windows Autopilot

PaperCut

Envoy kiosk system

Job description

Insight Global is seeking three Desktop Support Engineers in San Diego to deliver hands‑on Level 2 deskside support for end users and VIPs. You will troubleshoot Windows 10/11, Microsoft 365 apps, and peripherals, manage incidents in ServiceNow, and provision devices via Intune and Autopilot.

You’ll also support printers, Envoy kiosks, and secure asset handling. The role requires 4+ years of experience in desktop support, strong customer service, ITIL familiarity, and familiarity with regulated