Senior Desktop Support – VIP Executive Tech Champion

Worldwide-Flight-Services-3e56de5d

Dallas (TX)

On-site

USD 70,000 - 100,000

Full time

7 days ago

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Job summary

Worldwide Flight Services is seeking a Senior Desktop Support Analyst to deliver advanced technical support for end-user devices across Windows and macOS ecosystems. You will troubleshoot complex hardware and software issues, ensure high-touch customer service, and help implement and improve end-user technology solutions in a corporate environment.

The role requires at least 5 years of hands-on desktop or executive support experience, with certifications like A+, Network+, CCNA, or Microsoft 365

Qualifications

Bachelor’s degree in computer science or related technical field preferred; a combination of education and experience may be considered.
Minimum 5 years of hands-on desktop, service desk, field support, or executive support experience.
Relevant industry certifications (A+, Network+, CCNA, Microsoft 365 Certified).

Responsibilities

Provide proactive support before key meetings, travel, presentations, executive events, and other high-visibility activities.
Diagnose and resolve complex hardware, software, operating system, network, authentication, email, VPN, collaboration, and peripheral issues.
Support Windows and macOS devices, Microsoft 365, Outlook, Teams, mobile devices, printers, docking stations, and common enterprise applications.
Perform device setup, replacement, configuration, migration, and refresh activities with minimal disruption to executive users and general user base.