Desktop Engineer

Insight Global; San Diego (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Insight Global is seeking three Desktop Support Engineers in San Diego to deliver hands‑on Level 2 deskside support for end users and VIPs. You will troubleshoot Windows 10/11, Microsoft 365 apps, and peripherals, manage incidents in ServiceNow, and provision devices via Intune and Autopilot.

You’ll also support printers, Envoy kiosks, and secure asset handling. The role requires 4+ years of experience in desktop support, strong customer service, ITIL familiarity, and familiarity with regulated

Qualifications

• 4+ years of Desktop Support experience
• Hands‑on Level 2 deskside/walk‑up technical support experience
• Strong Windows 10/11 troubleshooting
• Strong Microsoft 365, Outlook, Teams, and OneDrive support
• Laptop hardware, docking station, monitor, and peripheral troubleshooting
• Experience with Microsoft Intune and Windows Autopilot
• ServiceNow or comparable ITSM experience
• Basic networking knowledge (DNS, DHCP, Wi‑Fi, VPN)
• VIP/executive support experience
• ITIL familiarity
• Regulated industry or biotechnology experience
• PaperCut experience
• Envoy visitor management experience

Responsibilities

• Provide hands‑on Level 2 deskside/walk‑up support for end users and VIPs
• Troubleshoot Windows 10/11, Microsoft 365 apps, Outlook, Teams, and OneDrive
• Manage incidents and requests via ServiceNow and document resolutions
• Provision and reset devices using Intune and Windows Autopilot
• Prepare and deploy equipment for new hires, refreshes, and replacements
• Troubleshoot printers, drivers, and PaperCut queues
• Coordinate IT vending machines, lockers, and secure eWaste staging
• Support Envoy visitor kiosks and badge printers; resolve connectivity issues
• Collaborate with Service Desk, Facilities, Security, OEMs and other providers
• Maintain accurate ticket documentation and meet SLAs/KPIs

Skills

Windows 10/11 troubleshooting

Microsoft 365 suite

Deskside support

VIP/executive support

Intune/Autopilot

ServiceNow/ITSM

Networking basics

PaperCut

Envoy visitor management

ITIL familiarity

Biotech/pharma environment experience

Tools

ServiceNow

Intune

Windows Autopilot

PaperCut

Envoy kiosk system

Job description

Job Description

A Pharmaceutical Company based in San Diego, CA is seeking 3 desktop support engineers to join their team. These individuals will provide hands‑on Level 2 technical support in a customer‑facing environment, including onsite walk‑up and deskside support for end users and VIP/executive users as needed. Responsibilities include troubleshooting Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, laptop hardware and software, performance and connectivity issues, as well as peripherals such as monitors, docks, keyboards, mice, and webcams. Technicians will manage incidents and service requests through ServiceNow, provision and reset devices using Intune and Autopilot, and prepare and deploy equipment for new hires, refreshes, and replacements.

Additional responsibilities include troubleshooting printers, drivers, print queues, and PaperCut; restocking and reconciling IT vending machines and equipment lockers; coordinating secure eWaste staging, retirement, disposal, and documentation; and supporting Envoy visitor kiosks, badge printers, and connectivity issues. The Desktop Support Engineer will work closely with the centralized Service Desk, Facilities, Security, OEMs, and other service providers while maintaining accurate ticket documentation and meeting established SLAs and KPIs. This is an excellent opportunity for experienced desktop support professionals who enjoy working directly with end users and are looking for a broad, hands‑on IT support role

Skills and Requirements

• 4+ years of Desktop Support experience
• Hands‑on Level 2 deskside/walk‑up technical support experience
• Strong Windows 10/11 troubleshooting
• Strong Microsoft 365, Outlook, Teams, and OneDrive support
• Laptop hardware, docking station, monitor, and peripheral troubleshooting
• Experience with Microsoft Intune and Windows Autopilot
• ServiceNow or comparable ITSM experience
• Basic networking knowledge, including DNS, DHCP, Wi‑Fi, and VPN
• Strong customer service, communication, and troubleshooting skills
• Microsoft Surface experience
• ITIL familiarity
• Regulated industry or biotechnology experience
• VIP/executive support experience
• PaperCut experience
• Envoy visitor management experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].