VIP Desktop & End-User IT Support Specialist

Randstad Digital Americas; San Diego (CA); On-site; USD 41,000 - 47,000; Part time

Job summary

Randstad Digital Americas is seeking a Desktop Support Specialist to deliver high-quality technical assistance for desktops, laptops, peripherals, and meeting tech across the organization.

The role emphasizes strong customer service, responsiveness, and technical excellence, supporting both VIPs and remote/on-site staff. The candidate should communicate effectively with technical and non-technical personnel.

Qualifications

• Experience in a customer service-oriented technical support role.
• Troubleshoot hardware and software issues in a corporate IT environment.
• Knowledge of ITIL-based support processes and ticketing systems is a plus.

Responsibilities

• Provide technical support to end users for hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, and mobile devices.
• Meet SLAs and customer satisfaction targets, document resolutions in ticketing systems.
• Communicate technical information clearly to non-technical audiences.
• Collaborate with IT teams to resolve complex issues.

Skills

MacOS

Windows OS

Networking basics

VPNs

ServiceNow

ITIL

Desktop Support

Troubleshooting

Customer service

Communication

Education

High School

Tools

ServiceNow

Job description

Randstad Digital Americas is seeking a Desktop Support Specialist to deliver high-quality technical assistance for desktops, laptops, peripherals, and meeting tech across the organization.

The role emphasizes strong customer service, responsiveness, and technical excellence, supporting both VIPs and remote/on-site staff. The candidate should communicate effectively with technical and non-technical personnel.